Here’s The Deal AKA Terms And ConditionsIt is a really good idea to read the terms and conditions below so you know exactly where you stand when you decide to buy from our website. If any changes are made they will be posted on the site. We hope you enjoy shopping and browsing with us. We think the site is easy to use and speaks for itself but we believe that there is always room for improvement. If you run into any problems please let us know by emailing us support@olivelovesalfie.co.uk and we will try to improve things for you If you make a purchase we will require your name, e-mail address, credit/debit card number and card expiry date. Without this information we won’t be able to process your request or notify you of acceptance of your order. When we receive your order we will send you an order confirmation and at that point we will process your payment. As soon as we send your goods out we will let you know that they are on their way and that will complete the contract between us.
We aim to keep the website as up to date as possible, however it is possible that this may not reflect the stock levels at the moment you place an order. If one the items you have ordered is out of stock will we let you know as quickly as we can by e-mail. We will send the goods out that we do have and only release the value of the goods that have been sent out. On any occasion where we have been unable to fulfil an order we will give you 10% discount off your next order. We reserve the right to reject any offer of purchase by you at any time. You are entitled to cancel this contract if you wish provided you return the goods to us un worn and with all original tags on within 8 working days of receiving your order. If you wish to cancel this contract prior to despatch, please contact our customer services department on info@olivelovesalfie.co.uk. If you order has already been despatched you will need to follow the procedure set out in the returns policy. We want you to know that some things we sell are seasonal and so are not always going to be available. Other treasures that are available season after season may increase in price. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. Before we can send you your parcel we need to validate your card. If there are any problems we won’t be able to fulfil your order. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party for withdrawing a product from this website whether or not it has been sold. To be eligible to purchase products on this website and lawfully enter into and form contract on this website under English law you must:
Delivery We are part of a global community so will deliver to anywhere in the world. Overseas deliveries will be sent by Royal Mail and will require a signature. We send all UK orders out with free registered Royal Mail delivery.
Trying To Keep You Happy AKA Our Returns PolicyYou may cancel our order before delivery by emailing us at info@olivelovesalfie.co.uk or by phoning 0044 20 7 241 421. If your order has already been shipped we allow you 5 working days to cancel your order by contacting us as above. Please return the items to:- Olive Loves Alfie Don’t forget to put the certificate of posting in a safe place in case it goes missing in the post. You are responsible for paying for the postage unless the item is faulty. If it is we will refund the cost of postage. With the exception of faulty items all goods must be unused and in pristine condition in original packaging with all tags. If the item is faulty we may offer a repair, exchange or a refund in accordance with your legal rights. Keep Out AKA Our Privacy PolicyThe Olive Loves Alfie website (www.olivelovesalfie.co.uk) is a UK based website and is in accordance with the requirements of the UK Data protection Act 1998 relating to the personal information you supply on the site. Every time you enter an area of the site that has or requires personal information you will notice that the page becomes secure and changes from “http” to “https” The website is owned by Olive Loves Alfie 84 Stoke Newington Church Street, London, N16 0AP. We have made many friends along the way and don’t see why our internet customers should be any different. During our shop opening hours we are on the end of a phone, when the shop is closed we are at the end of an e-mail so please don’t be a stranger. When you shop with us you entrust us with personal details that we will protect as if they were our own – you have our promise that won’t share your details to anyone else. When you register with us we add you to our list of friends who receive information about new products, sales and other interesting things. If you wish you can unsubscribe at any time. We may provide links to other site, which may not be governed by this Privacy Policy. |